QuestCare Connect Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QuestCare Connect mobile application and web platform (the "Service").

In-App Acknowledgment and Audit Logging

By creating an account and using our Service, you acknowledge that you have read and understood this Privacy Policy. On your first use of the Service, and upon any material updates to this Policy, you will be required to formally acknowledge your review and understanding. This acknowledgment will be electronically recorded, creating an audit log that includes your unique user identifier, the version of the Policy you acknowledged, the precise timestamp, your IP address, and device information.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Service depends on the content and materials you use, and includes:

Personal and Health Data

Personally identifiable information, such as your name, email address, and demographic info. You may also provide sensitive Personal Health Information (PHI) about yourself or those you care for, including medical conditions, medications, and symptoms.

Financial Data

Data related to your payment method (e.g., card brand, last 4 digits). All full financial information is securely stored by our payment processor, Stripe.

AI Diagnostics & Insights

When you use our AI-powered features, we collect inputs and generated outputs. This data is used to provide the service and may be used in an anonymized, aggregated form to improve our AI models.

2. Use of Your Information

Create and manage your account and patient profiles.
Facilitate care coordination among members of a patient's care circle.
Process payments and subscriptions via encrypted channels.
Generate AI-powered summaries, questions, and care plans.
Monitor and analyze usage and trends to improve the Service.

3. Disclosure of Your Information

We do not share your personal information or PHI except in limited circumstances:

With Your Care Circle: Accessible to circle members as authorized by the Primary Caregiver.
By Law: When necessary to comply with legal processes or protect rights.
Service Providers: Securely shared with partners like Stripe and Google Cloud Platform.

4. Data Security and Retention

We use administrative, technical, and physical security measures to help protect your personal information. We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.